Noom Reviews

Based on 358 customer reviews from our shopper community, Noom’s overall rating is 3.68 out of 5 stars and 85% of reviewers recommend this brand. Detailed ratings are also provided below to help you learn more about this brand. 17% of reviewers consider Noom overall a good value option, based on a rating of 1.67 from 18 votes. The most common issues with Noom are around Shipping & Delivery, Return Policy, Customer Service and Price & Quality based on a rating of 1.0, 1.09, 1.68 and 1.68.

3.7

358 Reviews

Overall Rating

5 Stars

60

4 Stars

224

3 Stars

21

2 Stars

6

1 Star

47

Good Value

1.7

Price & Quality

1.7

Shipping & Delivery

1.0

Customer Service

1.7

Return Policy

1.1

All Reviews (358)
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redbutterfly535
May 13, 2023
"How this product helped us."
The lessons,support,easy methods to fallow to get back to a healthier me.
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redbear470
May 13, 2023
"I appreciate the quick responses"
I appreciate the quick responses. There is a lot talk about personal coaches in the lessons, the rating would be much higher if that was still available instead of just random coaches with no personalization
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sadsnake880
May 13, 2023
"I really like that I'm slowly building healthy habits"
I really like that I'm slowly building new habits while deconstructing old, unhealthy habits. The company does a good job of tackling one issue at a time. An example is weighing myself. In the past that was usually a "process" where I needed to be feeling a certain way about my body. Now i just get up and weigh myself. Over the course of the last month, the neurotic aspect has been replaced with just a habit. That is occurring in a number of aspects in my life and I have Noom to thank for that.
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Eduardo.Kelly
May 12, 2023
"Would like easier entry of items"
Would like easier entry of items. Copying from one day to another, and/or saving recipes
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silvercat449
May 12, 2023
"First review"
Honestly have been able to tune into myself more and working towards a better me!!
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DaisyGraham
May 12, 2023
"Do not used this company"
Do not used this company. So I signed up for this app call Noom I didn't realize that they were going to continue to take my money every 5 months. I just noticed they took a payment out of my bank and now they will not issue me a refund even though I told them I haven't used their services for atleast a year or so. I'm so upset and plan to let the world know how bad of a company they are
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jeannettereyna2008
May 12, 2023
"Just not getting results but coaches are great"
Coaches are great. Wish I could adjust my calories down so I didn't have to just remember.
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Bella1280
May 12, 2023
"I am so upset that you are not allowing…"
I am so upset that you are not allowing me to have my 1 to 1 coach back. I was working really well with Arrianna and then my subscription just timed out, then as I renewed, you only allowed an annual subscription and now I have a group of coach who do absolutely nothing! They just answer basic questions…no accountability..no tips…no check ins! It is awful.
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brett.brenda.edwards
May 12, 2023
"Well I want to be doing this program…"
Well I want to be doing this program but I had a month of illness …. And my trial expired and I didn’t realize as I was sick and unable to really pay attention …. So I just wish I didn’t have to pay for a month of a service I did t use …. I will try now and see if I can make it work ? In the first week and a half the trial it was pretty good though
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BerniceCarr
May 11, 2023
"I’m really losing weight and feeling…"
I’m really losing weight and feeling healthy and amazing ! This is a diet plan to live by! I finally feel in control and much more knowledgeable about nutrition and behavior… the best part is that Noom has helped me to feel better about myself and to be forgiving and loving with myself and others :) that is priceless!!!! ❤️❤️❤️
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lazyfrog781
May 11, 2023
"Easy to follow plan"
Easy to follow plan. Lots of good extra advice that helps keep you motivated. I like the calorie counter on the top, helps me make decisions.
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BillieFox
May 11, 2023
"So far"
So far, I feel that it is going great. Not as fast as I would like, but I am to blame for that. I sowly but gradually losing my pounds.
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happylion530
May 11, 2023
"I feel like I’m getting a lot of…"
I feel like I’m getting a lot of information & making some better choices. It’s really hard to get my alert motivated but I’m determined to keep trying. I haven’t lost 1 pound in 3 weeks!
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Carmen.Kelley
May 11, 2023
"Fun and easy to follow."
The program can be tailored to your needs. The information is easy to understand and presented in an entertaining way. There are various ways to get support.
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organickoala652
May 11, 2023
"The program is very easy to follow"
The program is very easy to follow. It keeps you engaged the whole time. You have the option to work ahead but I think it’s important to stay on track with where you’re at.

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Questions & Answers
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I need a phone number for customer service asap! thank you. joanne marini 401-644-2915

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Thomas.Horton
March 20, 2020

“(800) 910-7375 is the phone number listed on the BBB website for NOON. It's a recording directing you to their website. I emailed the company to cancel (my trial). They responded in less than an hour and canceled/credited the charge. Can't complain about that.”

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