Noom Reviews

Noom has an overall rating of 3.7 based on 359 reviews. Customer feedback on Noom is mixed: Noom reviewers highlight positive aspects like personalized weight loss plans, supportive community, user-friendly app, educational resources, which strongly appeal to individuals seeking weight loss, those interested in behavior change, health-conscious users, people looking for a structured program. However, Noom is often criticized for its high subscription cost, requires commitment and consistency, limited food database, may not suit everyone.

3.7/5.0

359 reviews

5 Stars

60

4 Stars

224

3 Stars

21

2 Stars

7

1 Star

47

All Noom Reviews (359)
manuellea1975
November 26, 2025
"Ineffective Noom Coaches"

I did Noom coaching for two years. I had three different coaches. The first coach was John S. who I fired when he began taking every other week off when I was paying for weekly phone calls. I did get some money refunded, but it was very difficult dealing with customer service reps. Alot of the reps were mean and incompetent.

My second coach I requested was Tristan. I talked to him once and then it was bait and switch and I was talking to someone else who was not Tristan. I fired the guy who was not Tristan after four months when he was consistently bratty and he was twenty-eight years old which was way too young and lacking life experience.

My third coach I requested was Judy because of her health background. I messaged her once and then I was told there would be messaging, but not Zoom calls or phone calls. Once again with Judy it was bait and switch. It struck me that I was messaging different people going by the name of Judy and not the Judy I had selected. I don't know if the Judy I selected would have worked out, but I was interested in trying.

I almost dropped the woman who was not Judy initially when she bothered me and was not nice enough initially. I stayed with her five to seven months, but there was not enough emphasis on weight loss and health. Noom is a weight loss program. In a sense I liked messaging the people going by the name of Judy and I continued to message her during my three week vacation overseas.

The last several weeks after returning from vacation there seemed to be a different Judy again and she said things in her message that seemed mean and didn't even respond to my weight and health points in the messages. Afterall, Noom is a diet program.

In summary, Noom did not work for me. I did not achieve Weight Loss what seemed to be promised and the coaches were not up to par and have too much paid time off that seems to be their priority.

redbutterfly535
May 13, 2023
"How this item made a difference for us."
The guidance, encouragement, and simple techniques to follow have helped me return to a healthier version of myself.
redbear470
May 13, 2023
"Thanks for the speedy replies"
Thanks for the speedy replies. There's been a lot of chatter about personal coaches in the lessons. The score would definitely be higher if those were still an option instead of just random coaches without any personal touch.
sadsnake880
May 13, 2023
"I'm enjoying the gradual shift to healthier habits"
I'm really enjoying the gradual shift to new routines while letting go of old, unhealthy ones. The company effectively addresses one challenge at a time. For instance, weighing myself used to be a whole ordeal, where I had to be in a certain mindset about my body. Now, I simply hop on the scale without overthinking it. Over the past month, that anxious side has transformed into just a regular practice. This change is happening in various areas of my life, and I owe it to Noom.
Eduardo.Kelly
May 12, 2023
"Easier Item Entry Needed"
I really wish there was a simpler way to enter items. It'd be great to copy stuff from one day to the next or save recipes without a hassle.
silvercat449
May 12, 2023
"My Initial Thoughts"
To be real, I've been getting in touch with myself a lot more and striving for self-improvement!!
DaisyGraham
May 12, 2023
"Avoid this company at all costs"
Steer clear of this company. I signed up for an app named Noom, not realizing they’d keep charging me every five months. Just saw that they deducted money from my account, and now they refuse to give me a refund, even after I explained that I haven’t used their services in over a year. I'm really frustrated and intend to spread the word about how terrible this company is.
jeannettereyna2008
May 12, 2023
"Coaches are awesome, but I'm not seeing results"
The coaches are fantastic. I really wish I could lower my calorie intake instead of having to keep it all in my head.
Bella1280
May 12, 2023
"I'm really frustrated about the coaching situation..."
I'm really frustrated about the coaching situation because I can't get my one-on-one coach back. I was making great progress with Arrianna, but then my subscription expired. When I renewed, I found out it was only available as an annual plan, and now I'm stuck with a group coach who does next to nothing! They just respond to simple questions... no accountability, no helpful advice, and no follow-ups! It's just terrible.
brett.brenda.edwards
May 12, 2023
"I really want to get into this program..."
I really want to get into this program, but I was sick for a month... My trial ran out, and I didn’t notice since I was unwell and couldn’t focus... I just wish I didn’t have to fork out cash for a month of a service I didn’t use... I’m gonna give it a shot now and see if I can make it work? The first week and a half of the trial was actually pretty decent, though.
BerniceCarr
May 11, 2023
"Feeling Great and Shedding Pounds!"
I’m truly dropping pounds and feeling fantastic! This diet plan is a game changer! I finally have a handle on things and know way more about nutrition and my habits… the coolest part is that Noom has made me feel better about who I am and to be kind and forgiving to myself and those around me :) that’s worth its weight in gold!!!! ❤️❤️❤️
lazyfrog781
May 11, 2023
"Simple to understand guide"
Simple to understand guide. Plenty of helpful tips that keep you inspired. I appreciate the calorie tracker at the top; it aids me in making choices.
BillieFox
May 11, 2023
"Up to now"
Up to now, I'm feeling pretty good about it. It ain't as speedy as I'd prefer, but I gotta take responsibility for that. I'm slowly but surely shedding some weight.
happylion530
May 11, 2023
"I think I'm gaining a ton of..."
I think I'm gaining a ton of insights and making some smarter decisions. It's tough to get my motivation up, but I'm set on giving it my all. I haven't dropped a single pound in the last three weeks!
Carmen.Kelley
May 11, 2023
"Enjoyable and simple to navigate."
You can customize the program to fit what you need. The details are straightforward and delivered in a fun manner. There are multiple options available for assistance.

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Noom Q&A

I need a phone number for customer service asap! thank you. joanne marini 401-644-2915

Thomas.Horton
March 20, 2020

“(800) 910-7375 is the phone number listed on the BBB website for NOON. It's a recording directing you to their website. I emailed the company to cancel (my trial). They responded in less than an hour and canceled/credited the charge. Can't complain about that.”

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